Business Operations

Whether you are an established business or a start-up, every organisation needs a business process in place and well communicated to achieve a concrete goal. 

We support you to develop a business process that will streamline teams and individual activities, making sure that your resources are being utilised in a cohesive manner. 

Save your energy and pick Quality Over Quantity! Your consultant will work closely with your leadership team to identify how leads are generated to provide you the tools to qualify your leads, which will give you a stronger pipeline and immediately disqualify any time wasters. 

We pledge to maximise the possibility for success of any change management programme that you require our services for, offering project management, expertise, engaging with stakeholders, providing training, coaching, and support at every step of the process.

Achieving Operational Excellence is more than setting goals and issuing instructions. Success requires enrolling and engaging the whole workforce in the process. This requires a combination of having a clear strategy, having values aligned, utilisation of best practices, impeccable customer service and having an employee centric culture.

We can advise you on what steps to take to create the cultural change that supports the kind of Operational Excellence that can change the trajectory of your business and achieve extraordinary results.

How much better, faster or smarter could you do what you do? We can provide an independent Audit & Review of your current team structure and operational systems and procedures.

From this information we can generate an expert gap analysis, and work with you to create a comprehensive plan of action to overcome issues, make improvements and set realistic goals for the future.

Clear and concise action plans are the foundations needed to align a business with its goals. They create clarity, accountability, and are a way to ensure compliance and maintain the global standard. 

We can create tailor made action plan templates for monitoring, improving and ensuring the smooth operation of all your daily /weekly/monthly functions and we can train your teams and managers in how to provide the most useful and pertinent information within these templates.

Team development provides the team with the knowledge and skills required to grow their own knowledge, skills, leadership, and accountability within the business. Regular coaching and training results in improved reliability, stability, and performance. 

We can provide training, coaching & mentoring in all aspects of business development. We offer tailored solutions specific to you, whether this is a facilitated leadership session, one to one coaching & mentoring, or running interactive training programmes with your team. We partner with you to deliver training & coaching which delivers tangible results, improving your competitive advantage.

We will take a deep dive into your housekeeping, filing, stock, logistics and any other ‘BOH’ aspects that can indirectly affect performance. Our aim will be to organise and maintain the workplace environment to maximise efficiency, productivity, and safety, reduce waste, and eliminate any non-value-added activities. This process establishes the expectations of integrity and overall engagement in the organisation.

If you are interested in achieving systematic, sustainable improvements in performance, organisational health, functional capabilities and staff retention, then take on creating a collaborative culture. This will set in motion a pathway to capability building, complex problem solving and breakthroughs in communication, creating a workforce of happy fulfilled people who are giving of their best all of which will ultimately have a positive impact on performance.

An interesting study has shown that, in the long term, old school management style of Directive Leadership is not only ineffective, but it moves organisations further away from being a place where people like to work. New Style Empowering leaders move their organisation toward happier, more engaged and more productive employees. This strengthens relationships and powers the organisation's vision and effectiveness. 

When we have used New Style Empowering leaders, we have reduced a Regional Manager's staff  turnover from 200% to 0%.

Every single company that we worked for, we thought outside of the box, examined the business for hidden opportunities and created events, activities and procedures that either expand the client base or the income stream.

Whether in food service, hospitality, fashion, beauty or wellbeing, your retail consultants will be able to customise their approach by bringing a proven system of results.